Privacy Policy

Last Updated: March 1, 2026

JoinMunch Inc. ("Munch," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at joinmunch.com and use our platform and services (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Services.

1. Information We Collect

A. Information You Provide to Us

We collect information you voluntarily provide when using our Services, including:

  • Account Information: Name, email address, phone number, business name, and business address when you create an account.
  • Restaurant Information: Menu items, pricing, hours of operation, photos, and other content you upload to customize your restaurant profile.
  • Communications: Information you provide when contacting us for support, submitting feedback, or responding to surveys.
  • Transaction Data: Records of orders, payments, and other transactions processed through the platform.

B. Information Collected Automatically

When you use our Services, we may automatically collect certain information, including:

  • Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
  • Usage Data: Pages visited, features used, time spent on pages, click patterns, and referring URLs.
  • Location Data: Approximate location based on IP address or, with your permission, precise location from your device.
  • Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to collect usage data and improve our Services. See Section 8 for more details.

C. Information from Third Parties

We may receive information about you from third-party sources, including:

  • Payment processors and financial institutions
  • Business partners and integration providers
  • Publicly available sources
  • Social media platforms (if you connect your account)

D. Payment Processing

Payment transactions are processed by our third-party payment processors. We do not directly store your full credit card number or financial account details. Our payment processors maintain their own privacy policies governing the use of your payment information.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our Services
  • To process transactions and send related information (confirmations, invoices, receipts)
  • To create and manage your account
  • To send you technical notices, updates, security alerts, and support messages
  • To respond to your comments, questions, and customer service requests
  • To communicate with you about products, services, offers, and events
  • To monitor and analyze trends, usage, and activities in connection with our Services
  • To detect, investigate, and prevent fraudulent transactions and other illegal activities
  • To personalize and improve your experience
  • To comply with legal obligations

3. How We Share Your Information

We may share your information in the following circumstances:

  • Service Providers: With vendors, consultants, and other service providers who need access to your information to carry out work on our behalf.
  • Restaurant Partners: Order and customer information is shared with the restaurants you order from to fulfill your orders.
  • Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred.
  • Legal Requirements: When required by law, regulation, legal process, or governmental request.
  • Protection of Rights: To protect the rights, property, and safety of Munch, our users, and the public.
  • With Your Consent: When you direct us to share your information with third parties.

We do not sell your personal information to third parties.

4. Your Choices and Rights

You have certain choices regarding the information we collect and how it is used:

  • Account Information: You may update or correct your account information at any time by logging into your account settings.
  • Marketing Communications: You may opt out of receiving promotional emails by following the unsubscribe instructions in those emails.
  • Cookies: Most web browsers allow you to control cookies through browser settings. Note that disabling cookies may affect the functionality of our Services.
  • Data Access and Deletion: You may request access to, correction of, or deletion of your personal information by contacting us at privacy@joinmunch.com.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you our Services. We also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we securely delete or anonymize it.

6. Security

We implement appropriate technical and organizational security measures designed to protect the security of your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. International Data Transfers

Our Services are primarily operated in the United States. If you access our Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers maintain facilities. By using our Services, you consent to the transfer of your information to countries outside your country of residence.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use information about you and your interaction with our Services. Cookies are small data files stored on your device. We use the following types:

  • Essential Cookies: Required for the operation of our Services.
  • Analytics Cookies: Help us understand how visitors interact with our Services.
  • Functional Cookies: Enable enhanced functionality and personalization.
  • Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

9. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at privacy@joinmunch.com.

10. Third-Party Links and Services

Our Services may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

11. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information, including:

  • The right to know what personal information is collected, used, shared, or sold
  • The right to delete personal information held by businesses
  • The right to opt out of the sale or sharing of personal information
  • The right to non-discrimination for exercising your privacy rights
  • The right to correct inaccurate personal information

To exercise these rights, please contact us at privacy@joinmunch.com or call us at the number listed below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

JoinMunch Inc.
Email: privacy@joinmunch.com
Website: joinmunch.com